This Refund Policy applies to paid PromptBuild.ai subscriptions. Payments are processed by Paddle, which acts as the merchant of record for these purchases and handles billing, applicable taxes, receipts, and refunds.
Your purchase is also subject to Paddle's Refund Policy and buyer terms. If applicable law gives you additional or non-waivable rights, those rights continue to apply.
Except where required by law or approved under Paddle's Refund Policy, subscription payments are non-refundable. Paddle may approve a full or partial refund after reviewing the request, including where statutory withdrawal rights apply or a material technical defect prevents use of the paid service.
Refund eligibility depends on factors such as your location, the transaction date, the reason for the request, and your use of the Service. Submitting a request does not guarantee a refund unless applicable law requires one.
Request a refund through the "View receipt" or "Manage subscription" link in your Paddle transaction email, or visit Paddle buyer support. Paddle will verify the transaction and make the refund decision under its policy and applicable law.
For help with a product issue before requesting a refund, contact support@promptbuild.ai. Do not send card numbers or other payment credentials by email.
Approved refunds are issued by Paddle, normally to the original payment method. Processing times depend on the payment method and financial institution. Paddle will provide the authoritative status of an approved refund.
You may cancel a subscription at any time from Settings → Billing by selecting "Manage subscription," or by using the management link in your Paddle transaction email. Cancellation prevents future renewals and normally takes effect at the end of the current billing period.
Canceling a subscription does not by itself refund a payment already made. You must submit a separate refund request if you believe that payment is eligible. Cancellation does not delete your PromptBuild.ai account or stored data.
We may update this Refund Policy from time to time. The version published when a transaction occurred will apply together with Paddle's then-current buyer terms and any mandatory legal rights.
For questions about PromptBuild.ai or help resolving a product issue, contact support@promptbuild.ai. For transaction, cancellation, or refund assistance, use Paddle buyer support.
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